"To improve the health, lifestyle and workplace of our customers and their clients."
Objectives
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To listen to, understand and respond (often in unique and
creative ways) to the evolving needs and constantly
shifting expectations of our customers.
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To have a clear vision of what superior service is,
communicate it to employees to ensure that service quality
is personally and positively important to everyone in the
organisation.
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To establish standards of service quality and measure
ourselves against them with a goal of 100% performance.
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To train our people carefully and extensively so they have
the knowledge and skills to achieve our service standards.
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To empower our people to work on behalf of customers,
whether inside or outside the organisation.
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To recognise and reward service accomplishments,
celebrating the successes of employees who go an extra step
for their customers.
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